Frequently asked questions



What references do I need to get?

Employer's references, Landlords' references and credit checks are made to ensure that the applicant has the means to pay the rent and utility bills. You will be asked for three years worth of previous addresses and employee and/or character references. You will also be required to show proof of ID by producing your passport, driving license or birth certificate. A copy of these will need to be taken along with you National ID number.

Who is responsible for contacting the utility companies after I move in?

For properties managed by RNR Properties all utilities bills (ie. Council Tax, Water, Electricity and Gas) will be set up on your behalf. If not the bills will either be set up by your Landlord or you may need to do this yourself. If so you will be responsible for setting up accounts with the utility companies directly when you move into your property and also when you leave, taking care to provide meter readings at the beginning and end of the tenancy. For further information please ask a member of staff.

When will the rent leave my account?

Generally rent is paid by a standing order mandate and will leave your account 3 days prior to the rental due date, in order to be in the recipients account on the due date (The due date is typically, although not always, the date on which you moved in).

What happens if my rent is paid late?

Any problems with rental payments, which may result in late payment , should be conveyed to RNR Properties Accounts Team as soon as possible. Arrears texts, calls and letters will be sent; and Late Payment Charges applied until the balance is paid off in full.

If I have any problems during my tenancy who do I speak to?

If your property is managed by RNR Properties please call 0118 957 1800 and speak to a member of the team. If your property is not managed by RNR Properties please contact your Landlord.

If I want to serve notice to vacate my property what should I do?

Notice would need to be served in accordance with your particular lease agreement. This is always two months written notice. This notice needs to be brought to the office in person or posted.

How will my payments cease at the end of my tenancy?

Unless specific instructions are given. You will hand over any sets of keys at the check-out appointment. This will be previously arranged with a member of the RNR team. Please ensure all sets are returned.

What should I do with the keys at the end of the tenancy?

Unless specific instructions are given. You will hand over any sets of keys at the check-out appointment. This will be previously arranged with a member of the RNR team. Please ensure all sets are returned.

What expenditure should I expect at the end of the tenancy?

As an outgoing tenant typically your costs will be associated with professional cleaning and the inventory check out. Any discrepancies between the check in and check out may result in deductions from your deposit.

What is the Tenant Deposit Protection Scheme?

Your deposit will be protected by the Tenancy Deposit Protection Scheme. In line with legislation introduced in April 2007 all deposits being paid by a tenant for an Assured Shorthold Tenancy must be registered with a recognised deposit protection scheme within 14 days. Where appropriate, RNR Properties will register the deposit on your behalf.

When is my deposit returned to me?

Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and RNR Properties has received instructions regarding the deposit from the landlord, the money will be returned to your account, less any agreed deductions. This typically takes 10 working days and generally no more than 28 days.

How do I pay rent?

Tenants will be asked to set up a monthly standing order with your bank. We accept bank transfers, cash, direct debits and credit cards (subject to charges).

How do I renew my contract?

Depending on the length of contract given on the initial check in day, RNR will contact the tenant offering either a 6 or 12 month renewal. There is a renewal fee which needs to be paid at least a month before.

What fees/deposit do I have to pay?

An initial payment of £400 is required as soon as you have selected a property. This is the holding fee which will take the property off the market and no further viewings will be conducted. The remainder of the one and a half months deposit, plus the first months rent is payable on the day you move in. The Agency & Referencing Fee's are one-off payments which are also paid on check in day.