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Complaints Procedure
Maintenance Request
Step 1 of
5
- Select a Request Type
Step 2 of
5
- Details about your Request
Step 3 of
5
- Upload your Pictures
Step 5
of
5
- Enter Your Contact Details
Please select an issue from the following options
Air Conditioning
Air Conditioning
Alarms and Smoke Detectors
Appliances
Basin
Bath
Bathroom and Toilet
Bed
Bedside Table
Bin Store
Blinds
Bookcase
Broken Glass
Broken Television
Carbon Monoxide Alarm
Ceiling
Chest of Drawers
Chimney
Coal or Soild Fuel Powered Heating
Communal Doors
Communal/Shared Facilities
Curtains
Doorbell
Doors, Garages and Locks
Electric Shower
Electricity
Electricity Powered Heating
Exterior and Garden
External Door
External Lighting
Extractor Fan
Extractor Fan
Fire
Flat Roof
Floors
Floors, Walls, Stairs, Ceiling
Furniture
Garage Door
Gas Powered Heating
Heated By Electricity
Heated By Gas
Heating
Heating Controls
Hot Water
Immersion Heater
In Garden
Insects
Intercom
Internal Door
Internal Lightning
Kitchen
Kitchen Appliances
Kitchen Units and Larder
Landings/Stairwells
Leak
Lift
Lighting
Locks and Keys
!
No Power
On Property
?
Other
?
Other
?
Other
?
Other
?
Other
?
Other
?
Other
?
Other
?
Other
?
Other
Other
?
Other
?
Other
?
Other
?
Other
?
Other
?
Other
?
Other
Parking
Pests/Vermin
Postboxes
Radiator
Rodents
Roof
Security Alarm
Shared Heating
Shared Heating/Hot Water
Shower
Sinks and Taps
Smell Gas?
Smoke Alarm
Sockets
Sofa
Split Air Conditioner
Stairs
Stairs
Table
Tiled/Pitched Roof
Tiles
Toilet
Tower Air Conditioner
Tumble Dryer
Walls
Wardrobe
Washing Machine
Water
Water and Leaks
Window Frame
Window Locks
Window Mounted Air Conditioner
Windows
Worktop
Please provide any further details in the box below
Please upload up to 3 photos relating to the issue
Picture 1
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Picture 2
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Picture 3
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Note: Images may not exceed 8mb in size and must be in a jpg/jpeg format
Please enter your contact details below to submit the request
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[{"MaintenanceRequestID":2,"Description":"If you have a gas leak or you can smell gas you must immediately evacuate the property and then contact National Grid Gas Emergency Service on 0800 111 999.\r","DisplayOrder":0,"Critical":true},{"MaintenanceRequestID":2,"Description":"\n\r\nAfter that you must report this issue both through this system and by telephone.","DisplayOrder":1,"Critical":true},{"MaintenanceRequestID":6,"Description":"For issues relating to communal or shared facilities there is usually a person/company responsible for managing these.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":6,"Description":"We would suggest contacting them yourself with details of the issue, if you are usure how/who to contact please continue to submit this request and we will try to notify the relevant person/company.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":11,"Description":"If you are experiencing issues with the Heating in your property, please ensure that the timer controls are setup correctly.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":11,"Description":"If you are unsure how to do this, please refer to the manufacturer’s manuals, these can be found online.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":11,"Description":"If the above does not resolve the issue please continue to submit this request.\r\n","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":12,"Description":"If you are experiencing issues with the Hot Water in your property, please ensure that the timer controls are setup correctly.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":12,"Description":"If you are unsure how to do this, please refer to the manufacturer’s manuals, these can be found online.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":12,"Description":"If the above does not resolve the issue please continue to submit this request.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":23,"Description":"If there is a fire at the property under no circumstance should you try to put it out yourself. ","DisplayOrder":0,"Critical":true},{"MaintenanceRequestID":23,"Description":"You must immediately evacuate the property and then contact the emergency services to report the fire. After that you must contact us by telephone.","DisplayOrder":1,"Critical":true},{"MaintenanceRequestID":28,"Description":"If your carbon monoxide alarm is battery powered please check if the batteries require replacement before submitting your request.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":28,"Description":"If you are unsure who is responsible for changing the batteries in your carbon monoxide alarms please consider checking the terms of your agreement.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":30,"Description":"If your smoke alarm is battery powered please check if the batteries require replacement before you submit your request.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":30,"Description":"If you are unsure who is responsible for changing the batteries in your smoke alarms please consider checking the terms of your agreement.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":53,"Description":"If you are unable to get access to the property or if the property is unsecure then you must contact us immediately by telephone.","DisplayOrder":0,"Critical":true},{"MaintenanceRequestID":55,"Description":"If the power outage is localised in one room/section of the property please first check if any circuit breakers require resetting in your fuse box.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":55,"Description":"If there is no power throughout your property please check with your electricity provider that there are no general outages, unpaid bills or other reasons why there may be a loss of power in the property.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":55,"Description":"If it is not due to any of these reasons then please submit this request and contact us via telephone.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":56,"Description":"If the power outage is localised in one room/section of the property please first check if any circuit breakers require resetting in your fuse box.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":56,"Description":"If there is no power throughout your property please check with your electricity provider that there are no general outages, unpaid bills or other reasons why there may be a loss of power in the property.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":56,"Description":"If it is not due to any of these reasons then please submit this request and contact us via telephone.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":70,"Description":"Please first check the boiler is turned on.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":70,"Description":"If you are unable to turn the boiler on or if the boiler is on and there is still no hot water after waiting for the water to heat please continue to submit this request.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":70,"Description":"If this is an emergency please also contact us by telephone.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":71,"Description":"Please first check your boiler is turned on.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":71,"Description":"If you are unable to turn the boiler on or if the boiler is on and there is still no hot water after waiting for the water to heat please continue to submit this request.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":71,"Description":"If this is an emergency please also contact us by telephone.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":73,"Description":"Please first check the boiler is turned on.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":73,"Description":"If you are unable to turn the boiler on or if the boiler is on and there is still no hot water after waiting for the water to heat please continue to submit this request.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":73,"Description":"If this is an emergency please also contact us by telephone.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":77,"Description":"Please first check the boiler is turned on.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":77,"Description":"If you are unable to turn the boiler on or if the boiler is on and there is still no hot water after waiting for the water to heat please continue to submit this request.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":77,"Description":"If this is an emergency please also contact us by telephone.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":78,"Description":"Please first check the boiler is turned on.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":78,"Description":"If you are unable to turn the boiler on or if the boiler is on and there is still no hot water after waiting for the water to heat please continue to submit this request.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":78,"Description":"If this is an emergency please also contact us by telephone.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":84,"Description":"Please ensure the isolation switch is turned on, this may be located in the store cupboard or near your fuse box.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":84,"Description":"Please also ensure the vent is fully open and clear of debris.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":84,"Description":"If the issue still persists then please continue to submit this request.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":91,"Description":"If your Washing Machine is not draining or spinning, please ensure the drain filter is clear from any obstructions.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":91,"Description":"If you are unsure on how to do this, please consult the user manual for your appliance these are usually available for free online.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":91,"Description":"If this does not resolve the issue, please continue to submit this request.","DisplayOrder":2,"Critical":false},{"MaintenanceRequestID":94,"Description":"If a lightbulb replacement this would usually the responsibility of the occupier of the property.","DisplayOrder":0,"Critical":false},{"MaintenanceRequestID":94,"Description":"To be sure please check the terms of your contract.","DisplayOrder":1,"Critical":false},{"MaintenanceRequestID":105,"Description":"In the event of a leak causing damage to the property please contact us by telephone immediately.","DisplayOrder":0,"Critical":true},{"MaintenanceRequestID":105,"Description":"If the leak originates from inside the property you should turn the water off to prevent further damage.","DisplayOrder":1,"Critical":true},{"MaintenanceRequestID":105,"Description":"If the leak is coming from another property next to yours you must try and contact the occupants of that property as soon as possible.","DisplayOrder":2,"Critical":true},{"MaintenanceRequestID":109,"Description":"If the property is unsecure then you must contact us immediately by telephone.","DisplayOrder":0,"Critical":true},{"MaintenanceRequestID":112,"Description":"If the property is unsecure then you must contact us immediately by telephone.","DisplayOrder":0,"Critical":true}]
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